IJCA Vol 5 Issue 1 - Flipbook - Page 18
The International Journal of Conformity Assessment
panel provides real-time counts for open service
requests, delivery challans, quotations, invoices,
and lab-wise workload distribution. This interface
serves as the central access point for staff to
monitor activity, initiate transactions, and manage
calibration work昀氀ows e昀케ciently.
2026 | Volume 5, Issue 1
Customer Portal Dashboard
Figure 7 provides an example of the customer
portal interface, showing how users can submit
requests, view RFQ status, and track quotation and
CRF conversions.
Work昀氀ow at TransCal Technologies LLP
Figure 6 illustrates the end‑to‑end work昀氀ow
followed at TransCal Technologies LLP—from
service request creation through job work
assignment, report upload, veri昀椀cation, approval,
digital signature, and 昀椀nal release to the customer.
Figure 7. Customer portal dashboard showing RFQ listings,
status tracking, and navigation options for inquiry,
quotation, CRF, job work, and reports.
The customer portal allows users to submit and
monitor RFQs, view conversion status (e.g., open,
requested for quotation, converted to quotation),
and track CRF updates. The top navigation icons
provide access to key modules, while the tabular
display lists RFQ details such as ID, date, company
name, and current status. The summary/history
of all activity is available in the “Reports” module.
This interface enables customers to follow the
progression of their requests and stay informed on
outstanding actions.
Effectiveness
Figure 6. Workflow for job work assignment, report upload,
verification, approval, and certificate release within the
TransCal Technologies LLP laboratory process.
This work昀氀ow shows how the customer service
department converts an SRF into job work, after
which the laboratory uploads the required report
format and assigns tasks to the appropriate
personnel. Engineers enter measurement
results, upload completed reports, and route
them for approval. Approved reports receive
a digital signature and are made available to
customers through the online portal. The 昀椀gure
also illustrates the system’s multiple login points
for reporters, veri昀椀ers, and approvers, as well as
notes regarding digital versus physical signature
requirements.
18
The eTransCal tool has been in use at TransCal
Technologies LLP since 2017 and has signi昀椀cantly
improved operational performance. The system
enables faster service, immediate and accurate
tracking, and greater overall reliability. Customers
have noted increased transparency and
consistency in the process, strengthening their
con昀椀dence in the qualities of the organization’s
services
Strict access controls support data integrity and
help prevent unauthorized changes. As a cloudbased platform, eTransCal allows staff to work
seamlessly from onsite locations and monitor realtime progress across calibration activities.
By minimizing repeated data entry, the likelihood
of human error is reduced. Master traceability
certi昀椀cates are maintained under controlled
conditions, eliminating common issues associated
with manual certi昀椀cate handling. The system
also provides value-added insights by offering
customers a consolidated view of their calibration
activities and convenient access to calibration
certi昀椀cates through the Customer Portal.
