IJCA Vol 5 Issue 1 - Flipbook - Page 16
The International Journal of Conformity Assessment
2026 | Volume 5, Issue 1
Workflow Transformation and Process Mapping
Service Request and Job Workflow
To illustrate how service requests move through the eTransCal system—from customer intake through
job workflow creation and laboratory assignment—Figure 2 summarizes the current process flow.
Figure 2. Process flow for service request (SRF) creation, job work generation, and laboratory assignment
within the eTransCal system.
The diagram shows how a customer’s delivery information (DUC) is received and entered into the
service request form (SRF). Once SRF details are verified, the system determines whether the request is
accepted, pending, or rejected. Accepted requests generate one or more job work entries, which are then
routed to the appropriate calibration laboratory. Supporting information—including customer, instrument,
laboratory, and calibration procedure data—is automatically integrated through linked master records
within the eTransCal platform.
Internal Process – TransCal Technologies LLP
Figure 3 shows the internal workflow used by TransCal Technologies LLP to manage calibration
activities, illustrating how job work moves through laboratory execution, measurement entry, review,
approval, invoicing, and final instrument delivery.
Figure 3. Internal process flow for calibration activities within TransCal Technologies LLP, including job work execution, repair
routing, approval stages, and instrument delivery.
The diagram illustrates how approved service requests are divided into job work entries and assigned
to the appropriate laboratories. Each job work step includes measurement activities, entry of test
results, and certificate generation. Instruments requiring repair may follow an additional routing to an
external service provider before returning to the main workflow. After job work is completed, charges
are consolidated, an invoice is raised, and payments are collected. Finally, a delivery challan (DC) is
generated and the calibrated instruments are returned to the customer.
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