IJCA Vol 4 i1 2025 webmag - Flipbook - Page 63
2025 | Volume 4, Issue 1
While adoption levels vary by task and group, the
responses suggest that AI is being used in diverse
ways and is becoming more integrated into daily
operations—despite the concerns noted in the
previous section.
Q7 What departments in your company use AI?
Answered: 31 Skipped: 3
Technical
services/support
Administrative
Accounting
Human
resources
Customer
service
Marketing/
sales
Unsure
None of
the above
Other (please
specify)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
ANSWER CHOICES
RESPONSES
Technical services / support
41.94%
Administrative
35.48%
Accounting
6.45%
Human resources
12.90%
Customer service
16.13%
Marketing / sales
29.03%
Unsure
12.90%
None of the above
16.13%
Other (please specify)
0.00%
#
OTHER (PLEASE SPECIFY)
There are no responses
Inspection agencies:
40% Technical services / support
20% Administrative
0% Accounting
20% Human resources
20% Customer service
0% Marketing / sales
20% Unsure
20% None of the above
0% Other
Testing and calibration laboratories:
50% Technical services / support
50% Administrative
16.67% Accounting
33.33% Human resources
16.67% Customer service
63
50% Marketing / sales
16.67% Unsure
0% None of the above
0% Other
Certi昀椀cation bodies:
42.11% Technical services / support
36.84% Administrative
5.26% Accounting
5.26% Human resources
15.79% Customer service
31.58% Marketing / sales
10.53% Unsure
15.79% None of the above
0% Other
Other:
0% Technical services / support
0% Administrative
0% Accounting
0% Human resources
0% Customer service
0% Marketing / sales
0% Unsure
100% None of the above
0% Other
Summary of Responses:
Across all groups, AI is most commonly used in
technical services and support roles. Testing and
calibration laboratories and certi昀椀cation bodies also
reported notable use in administrative departments.
Certi昀椀cation bodies and laboratories indicated some
use of AI in marketing and sales, while inspection
agencies reported limited activity beyond technical
services.
Respondents in the “Other” category indicated that
none of the listed departments currently use AI.
Q8 Do you believe that AI will make your business more
competitive?
Answered: 34 Skipped: 0
Yes
No
Unsure
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
ANSWER CHOICES
RESPONSES
Yes
58.82%
No
17.65%
Unsure
23.53%
