IJCA Vol 4 i1 2025 webmag - Flipbook - Page 53
2025 | Volume 4, Issue 1
to excellence is demonstrated by obtaining the
necessary accreditations, which also improve
reputation and validate quality processes.
Performance Metrics and Continuous Improvement
Maintaining and enhancing QMS involves monitoring
performance metrics and continuous improvements.
The de昀椀ned key performance indicators (KPIs) and
their trend analysis provide insight into operational
e昀케ciency and help identify areas for improvement. A
commitment to continuous improvement, supported
by regular performance assessment, ensures re昀椀ned
processes and competitive operations.
Strengths and Areas for Improvement
The strengths of the QMS include high test accuracy
and reliability, e昀케cient document control, and
proactive training with continual improvement
programs—all of which strengthen the laboratory’s
operations to ensure quality and reliability. It is also
critical to identify areas that require improvement,
including gaps in staff training or delays in
implementing corrective actions. Addressing these
gaps enhances customer con昀椀dence and improves
the laboratory’s operational e昀케ciency.
One observed example of improvement in laboratory
quality practices is the reduction of turnaround
time (TAT) for test results. In this case, delays were
initially caused by an ine昀케cient work昀氀ow between
the testing and reporting phases. By implementing
a more streamlined process—including improved
coordination across departments and the use of
automated systems for data transfer—signi昀椀cant
reductions in turnaround time were achieved, resulting
in improved customer satisfaction and operational
e昀케ciency.
This example highlights a concrete improvement that
directly impacts laboratory operations and quality,
demonstrating the value of continuous improvement
within a QMS.
Conclusion
The development of QMS in laboratory operations
has progressed from informal practices to a robust,
regulated 昀椀eld. Today’s QMS emphasizes patient
safety, operational e昀케ciency, and continuous
improvement. While current systems demonstrate
many strengths, there are still opportunities for
re昀椀nement. In particular, continued improvements in
document control, staff training, and audit processes
will help sustain progress and support the delivery of
high-quality laboratory services.
53
Financial support and sponsorship
Nil.
Con昀氀icts of interest
There are no con昀氀icts of interest.
References
[1] Nah EH, Cho S, Kim S, Cho HI, Stingu CS, Eschrich K,
Thiel J, Borgmann T, Schaumann R, Rodloff AC, Park H.
International organization for standardization (ISO) 15189.
Annals of laboratory medicine. 2017 Sep;37(5):365-70.
[2] Available from: https://www.iso.org/standard/76677.html.
[Last accessed on 2025 Jan 04]
[3] https://clsi.org. [Last accessed on 2025 Jan 04]
[4] https://ilac.org/about-ilac/facts-and-昀椀gures.[Last
accessed on 2025 Jan 04]
[5] Ricós C, Fernández-Calle P, Perich C, Sandberg
S. External quality control in laboratory medicine.
Progresses and future. Advances in Laboratory
Medicine/Avances en Medicina de Laboratorio. 2022 Oct
14;3(3):221-31.
[6] Yanikkaya-Demirel G. ISO 15189 accreditation:
Requirements for quality and competence of medical
laboratories, experience of a laboratory II. Clinical
biochemistry. 2009 Mar 1;42(4-5):279-83.
[7] Lippi G, Da Rin G. Advantages and limitations of total
laboratory automation: a personal overview. Clinical
Chemistry and Laboratory Medicine (CCLM). 2019 Jun
1;57(6):802-11
Author Biographies
Dr. Vikash C. Mishra serves as a quality manager
at Chimera Transplant Research Foundation (http://
chimeralabs.org/), New Delhi, India. He has been
actively involved in research, laboratory management,
quality control, and the publication of scienti昀椀c
papers in peer-reviewed journals. With a Ph.D. in
Biotechnology from Amity University Uttar Pradesh
and extensive experience at the Chimera Transplant
Research Foundation, New Delhi, he has contributed
signi昀椀cantly to the 昀椀eld. His research focuses on
topics such as DNA pro昀椀ling, HLA matching, stem cell
transplantation, and genetic polymorphism in Indian
populations. Additionally, he has presented at various
international conferences and has been involved in
reviewer roles for several peer-reviewed journals.
His commitment to academic and professional
development is evident through his supervision
of student dissertations, participation in training
programs, and involvement in quality management
systems. Email: vikash.genebandhu@gmail.com
