IJCA Vol 4 i1 2025 webmag - Flipbook - Page 51
2025 | Volume 4, Issue 1
51
Table 1: Key Components of a Quality Management System (QMS)
Component
Purpose
Quality Policy De昀椀nes the organization's
commitment to quality and customer
satisfaction.
Quality
Sets measurable targets to achieve
Objectives
quality goals.
Bene昀椀ts
Examples
Aligns organizational goals with
customer expectations.
ISO 9001 Quality Policy
statements.
Enhances focus on continuous
improvement and operational
excellence.
Document
Ensures that all documentation is
Maintains consistency and
Control
accurate, up-to-date, and accessible.
compliance with standards and
regulations.
Risk
Identi昀椀es and mitigates risks to quality Reduces the likelihood of defects,
Management and operations.
failures, or non-conformities.
Reducing defects by 10%
annually, improving on-time
delivery.
SOPs, work instructions, and
process guidelines.
FMEA, risk registers, and
mitigation plans.
Process
Approach
Focuses on managing activities as
interconnected processes.
Improves e昀케ciency and resource
optimization.
Production work昀氀ow, service
delivery models.
Internal
Audits
Audit schedules, checklists,
and reports.
Corrective
Actions
Identi昀椀es areas for improvement
and ensures regulatory
compliance.
Addresses and resolves identi昀椀ed non- Prevents recurrence of issues and
conformities.
strengthens the QMS.
Training and
Competence
Ensures employees have the
necessary skills and knowledge.
Customer
Feedback
Evaluates compliance and
effectiveness of the QMS.
Gathers input to assess customer
satisfaction and identify improvement
areas.
Continuous
Focuses on incremental and breakImprovement through improvements in quality.
Root cause analysis, CAPA
plans.
Enhances workforce capability and Training records, certi昀椀cation
product/service quality.
programs.
Drives product/service enhancements and fosters customer
loyalty.
Sustains competitive advantage
and innovation.
Surveys, feedback forms, complaint handling systems.
PDCA cycles, Six Sigma projects.
Abbreviations used in Table 1: FMEA = Failure Mode and Effects Analysis; CAPA = Corrective and Preventive Actions; QMS =
Quality Management System; PDCA = Plan-Do-Check-Act.
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